First things first, there is no need to be embarrassed as this happens to many people weekly and we can be sure we have seen much worse situations than yours!

Next step, get in touch with HC Plumbing on 0439 648 390.

Before you call it’s  a great idea to consider the answers to the following questions first, if you aren’t sure of any, that’s not a problem, that’s what we are here for!!

1. What is your situation? Is it a new build, upgrade of existing system, current septic or greywater has failed, other
2. What is your address and region
3. Do you have a preference of HSTP or septic
4. What is the number of bedrooms in existing house or proposed house
5. Do you have a preference of location for new system
6. Is there a bore on the property, if so please describe where it is
7. When you would like system installed

If you have any plans, pictures or diagrams that are applicable please have handy or email them through to us (info@hcplumbing.com.au), along with the above information prior to jumping on the phone. 

Once we have the above information and have answered any queries you may have around options, timeframes and estimated costs, we come out to do a site assessment.

Whilst there, we gather the information required to lock in cost and complete the site specific onsite sewage disposal design. We do the design inhouse so if the job is urgent, which it often is by time we are called, we can prioritise that design to make sure it's in at council being assessed within a couple of days.

Council can take up to 20 business days to assess an application, however they are very good at attending to septic and HSTP applications, as when failing, health concerns for the public need to be considered. Typically we can see approvals back between a couple days and a couple of weeks.

As soon as your quote is accepted, your tank is ordered, lead times can vary, however HCP makes sure we hold stock of our most commonly installed tanks to make sure lead times don’t hold up the installation process and timeframe.

Depending on urgency and client request, installation period is locked in and everyone involved is booked in. We do most of the installation inhouse so scheduling of the install is reliant on us, not on when we can line up a whole bunch of contractors (if you’ve ever tried to organise 2 or more trades to turn up on the same day at the same time you’ll understand just how advantageous having all trades within the HCP team is!)

Depending on system and site restraints installation usually takes between 1 and 3 days. It's on very rare occasions that you would go without being able to use your bathroom or kitchen overnight. Part of our planning process is to make sure the disruption to you, the homeowner, is minimised in every situation.

After installation you will have your new system explained to you and a service agreement set up so you never need to remember to book us in again, everything will just happen automatically. You’ll be advised the week prior to each service when we are going to be in your area servicing.

We are often asked “Can septics be repaired?”

Depending on the system and the fault, a lot of systems can be repaired if caught in time.

If you are unsure about something with your septic or HSTP, please send us a photo to info@hcplumbing.com.au with as much information about the issue as possible so we can assess what is going on for you and arrange repairs, or give us a call on 0439 648 390 and we can attend to have a look.